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Frequently Asked Questions



Do you have a physical store? TOP
No. We are currently an online business only and do not have a retail store at this time.

Is there any sales tax? TOP
Brilliant Beads is the creation of Gillian Soskin, in London, Ontario, Canada.

There is no Harmonized Sales Tax (HST) applicable.

What currency do you use? TOP
All products are purchased in U.S. dollars.

What is Paypal? How do I use it? TOP
Paypal has become a very popular way to do business on the Internet.

This is because the only people who will have your credit card or bank account information is Paypal, a very secure, encrypted site. With PayPal, you can send money to anyone with an email address by simply signing up and logging into your account at www.PayPal.com. To send a payment, sign in to your PayPal account and click the Send Money tab. Then enter your recipient's email address and the amount you would like to send.

I'm uncomfortable making a payment online. Can I still order? TOP
Yes, please contact me to arrange payment.


What shipping options do I have? TOP
Local pickup is available and there is no charge for this.

Shipping is via Canada Post regular mail in a secure bubble envelope. Shipping cost is $4.00 for the first item to the U.S. and $3.50 to Canada. I do offer shipping discounts for additional items purchased on the same invoice and shipped at the same time.

If you want insurance please let me know as I can not be responsible for packages lost in the mail.

Please note that shipping via regular mail to the U.S. takes approximately 10-14 business days to arrive.  Buyers are responsible for all customs and duty fees charged by their customs department.

If you require faster delivery, please contact me for services available and pricing.

How long will it take for me to receive my order? TOP
Most items are available immediately.  I will contact you if there is going to be a delay in getting your order out to you (eg. I am on vacation).

Custom orders such as lampwork beads and custom lampwork jewelry usually takes 4-6 days, plus shipping.

Please note that shipping via regular mail to the U.S. takes approximately 10-14 business days to arrive.  Buyers are responsible for all customs and duty fees charged by their customs department.

If you require faster delivery, please contact me for services available and pricing.

Why can't I find an item that I had found before on your website? TOP
If you can't find a particular item that you had found before on my website, that means it has been discontinued. Items are usually discontinued because of availability of supplies.

Please contact me if you would like to find out availability of a particular item.

Do you give wholesale prices or a volume buying discount? TOP
No, at this time there are no additional discounts.